- Separately managed appointment list
- Manual reminders
- Late detection of missing documents
- Lack of control follow-up
Patient-journey case study
Sample project of administrative patient communication that is fully automatic or supplemented with professional control as needed.
01 / STARTING POSITION
The operating situation that can be automated
Appointment reminders, requests for documents and follow-up of controls were made in several independent lists.
- Timed reminders
- Request documents securely
- Notification of absences to the reception
- Professional control point on demand
Trackableadministrative patient route
Lessreception follow-up
On demandprofessional approval
02 / SYSTEM CONNECTIONS
Automation working between existing devices
The following are examples, not a closed list. Robots can also work between legacy and unique systems with API, webhook, database connection or controlled file transfer. The process can be fully automatic or, where necessary, supervised by human control points.
Patient managerCalendarEmailSMSDocument libraryMicrosoft 365Google WorkspaceExcel / Google SheetsSharePoint / Google DriveTeams / SlackREST API / WebhookSFTP/CSVSQL databaseUnique internal system
Are you using a different system? We can also include it in the process with a unique API, import-export connection or robotic handling.
Illustrative, anonymized sample project. The actual result can be determined after assessing the process, data and systems.
Our measurement methodology →Free automation test
Show a problematic process. We look at whether it can be automated, what systems need to be connected, and how to get started.