Time
Manual handling time, waiting and full throughput.
Our methodology
This is how we choose the first process that can be automated and how we avoid unfounded returns promises.
01 / STARTING STATE
First, let's measure what's happening today
We record the steps, frequency, average handling time, errors, exceptions, waiting points and the affected systems of the process. If there is no reliable starting data, we recommend a short measurement period.
02 / BUSINESS PURPOSE
A process with clear metrics
Quality
Missing, incorrect, duplicate or late processed items.
Business impact
Missed follow-up, delayed invoicing or unnecessary operating costs.
03 / ESTIMATION
We give a domain, not false accuracy
The preliminary calculation works with scenarios. We treat the technically automatable part, exceptions, human control and the limitations of external systems separately. The final target value will only be included in the offer after the survey.
After the project, we re-examine the same metrics. Thus, the result is not an impression, but a comparison of the before-after condition.
Let's examine the process ↗